Empower your team with our software to handle cases seamlessly, exceed customer expectations, and achieve impressive performance metrics that make clients say “wow.”
Dashboard Reports
Your most important data visible at a glance!
Case Management
Manage cases by department, level & priority.
Case
Assign case to individual agents, group by expertise level and modify priority. While working the case, see customer location, history, time zone and contact information.
replies
Store it as a pre-built reply and insert it whenever needed.
Knowledge base
Create a self-help article, store some keywords, and we’ll present this to customers before they open new cases.
Mobile
On the go? No problem. Manage cases from your desktop or your mobile device (iPads too).
Customer can use a simple, and attractive for to submit cases (tickets).
To allow for back-and-forth communication, customers can add notes to their case at any time. If you’ve created articles with keywords relevant to a case. They’ll be shown to your customer here.
Create articles, we’ll store them in your knowledge base. Customers can search for relevant articles, we can suggest articles, or you can insert links to articles within your cases.
(pricing in US Dollars*)
4 month minimum
Unlimited Departments
Unlimited Customers
Your Logo
Knowledge Base
Save Common Replies
2 month minimum
Unlimited1 Departments
Unlimited1 Customers
Your Logo
Knowledge Base
Save Common Replies
Support Escalation
Role-Based User Permissions
"Rate The Agent" Surveys
Collision Prevention
Reply To Cases By Email
month-to-month
Unlimited1 Departments
Unlimited1 Customers
Your Logo
Knowledge Base
Save Common Replies
Support Escalation
Role-Based User Permissions
"Rate The Agent" Surveys
Collision Prevention
Reply To Cases By Email
Open Cases By Email
Agents Can Have Aliases
Brand As Your Own
Restrict Access By Location
1 Customers in the top 1% of "unlimited" department/customer usage may be subject to reduced service speed and availability to help ensure excellent accessibility for others.
* Plus taxes and fees.
apps have a similar "look & feel"
faster learning time
shared data between apps
one username / password
one-stop shopping
Add a snip of code to your website. Our FREE widget opens up a form on your website for customers to enter their post-sales questions. Customers may also ask questions by email, or on a customer portal page we provide. All questions are routed as new tickets in our online case management system.
Whether you’re a startup or an established business, we’re ready to help you quickly with your phone & software needs, so you can grow your business.
