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How is your Help Desk system different than others?
Our apps are integrated. If you buy a Help Desk system from one vendor, and an Accounting app from another, they won’t look / feel the same and they won’t share data. With Officetree, your staff have virtually no learning curve using a second or third Officetree application, and your data is shared seamlessly between them.
What exactly is a Help Desk application?
We offer cloud-based software that helps you provide customer support. Customers can search a self-service Knowledge Base or post questions for personalized help. Our simple interface guides one-person or multi-person teams to respond to those questions, and then summarizes the data with beautiful graphs.
What is cloud-based software?
You don’t need to install anything. A web browser, such as Chrome or Internet Explorer or Safari, is all you need.
How is Officetree different than other cloud-service providers?
Simply put, we hate bad service and slow support. If you aren’t happy, we aren’t happy, and we’ll do everything we can to help you. Other companies might say it, but we actually do it.
I have other questions.
Our best suggestion is to click the button on this page to try the service for free and see it, yourself. And, if you still have questions, you’ll be able to use our Help Desk to ask. And, by the way, we use our Help Desk, too!
Add a snip of code to your website. Our FREE widget opens up a form on your website for customers to enter their post-sales questions. Customers may also ask questions by email, or on a customer portal page we provide. All questions are routed as new tickets in our online case management system.
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